Privacy policy.

Maison Commercial is committed to handling personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy sets out how we collect, use, store and disclose personal information gathered through this website, sample requests, specification enquiries and other dealings with our business.

Maison Commercial is a trading name of MORAD Holdings. Questions about this policy can be sent to hello@maisoncommercial.com.au.

We collect only the personal information reasonably necessary to supply our products and services. That includes:

• —Contact details: name, email address, phone number, practice or company name, and delivery address.
• —Project information: the details you provide when requesting samples, a specification package, volume pricing or a quotation, including project type, location, area and programme.
• —Website usage data: pages visited, referring source, browser type, approximate location, device characteristics, and how you interact with pages, collected through cookies and analytics tools.

We do not take payments through this website, so we do not collect or store card details here.

We collect personal information:

• —Directly from you, when you complete a form on this website, request samples or a specification package, or contact us by email or telephone.
• —Automatically, through cookies and analytics tools, as you browse this website.
• —Through the service providers that support our operations, such as email delivery and hosting providers.

We use personal information to:

• —Respond to enquiries and issue quotations, samples and specification packages.
• —Fulfil and dispatch sample requests and orders placed with us.
• —Communicate with you about a live project, its programme and its stock position.
• —Send product updates and marketing communications, where you have consented.
• —Understand how this website is used, and improve its content and structure.
• —Meet our legal obligations and protect our legitimate business interests.

This website uses cookies and similar technologies to keep the site working and to understand how it is used:

• —Essential cookies: required for the site to function, including session handling and security.
• —Analytics cookies: we use Microsoft Clarity to understand how visitors use this website. Clarity records aggregated heatmaps of where visitors click and scroll, and captures replays of browsing sessions covering pages viewed, mouse movement, scrolling and clicks. Clarity automatically masks the content of form fields. We use this only to improve the website. Microsoft handles the data it collects under the Microsoft Privacy Statement, available at privacy.microsoft.com.

You can refuse or delete cookies through your browser settings. Doing so may affect how parts of this website behave. This website does not run advertising or remarketing pixels.

We comply with the Spam Act 2003 (Cth). Marketing emails are sent only with your consent, carry a clear unsubscribe option, and we action unsubscribe requests promptly.

Transactional emails, such as sample dispatch confirmations, quotations and responses to a specification request, form part of the service you have asked for and are sent without separate consent.

We share personal information with service providers who help us operate this business:

• —Microsoft Clarity for website analytics, heatmaps and session replay.
• —MailerSend and ImprovMX for delivering and forwarding email sent through this website.
• —Vercel for website hosting and delivery.
• —Freight and logistics partners for sample and product delivery.

These providers may only use the information for the purposes we specify. Some process data outside Australia. Where that happens we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification and disclosure. Those steps include encrypted transmission over TLS, hosting on secured infrastructure, and limiting access within our organisation to those who need it.

When we no longer need personal information for any authorised purpose, we take reasonable steps to destroy or de-identify it.

Under the Australian Privacy Principles you may:

• —Access the personal information we hold about you.
• —Correct information that is inaccurate, incomplete or out of date.
• —Opt out of marketing communications at any time.
• —Complain if you believe we have breached the Australian Privacy Principles.

To exercise any of these, contact hello@maisoncommercial.com.au. We will acknowledge your request within 14 days and respond within a reasonable time.

If you believe we have breached this policy or the Australian Privacy Principles, write to hello@maisoncommercial.com.au. We will assess your complaint and respond within a reasonable time.

If our response does not resolve the matter, you may refer it to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy to reflect changes in legislation, technology or our operations. Material changes will be published on this page, and the date at the top of the page will be revised.